Warranty Policy:
For Official Smartphones and Tablets:
- For products that are officially available in Bangladesh, customers will enjoy the full warranty policy defined by that particular brand/product company.
- Customers will have to visit the nearest “Customer Care Center” of that particular brand to avail all sorts of warranty facility declared by that company.
For International Smartphones and Gadgets:
- International devices comes with 0 (zero) warranty policy. Yet for the safety and satisfaction of our customers, we are offering a standard 7 days replacement guaranty and 1 (12 months from the date of purchase) years of Service warranty (without parts) will be available if the below criteria is met:
- NO RETURN applicable if the product’s seal is broken
- No returns will be applicable if the order is made without specifying the product’s variants (like color, configuration etc.) and in case of a later change of mind.
- In Accidental Case product (Broken Display, Dent, Burn, Shocked, Water Damage or Manual Update or Root) Void Warranty.
- The warranty policy is not applicable for Display and motherboard problem.
- Before ordering, it is requested to know about the stock and delivery of the product from customer care.
- As the price of the product is volatile, the cost of any product may change at any moment due to technical reasons.
For Used (Like New) Smartphones and Laptops:
- All the AV Certified devices are eligible for a 10 days of replacement and 2 years (24 Months) of Service warranty (without parts) from the date of purchase.